PRIVACY POLICY

Last Updated: 21st of July 2026

1. Who We Are

This website and services are operated by:

Company Name: PuppytoK9
 Address: Guntersteinweg 271, 2531JX Den Haag, The Netherlands
 Email: [email protected]
 KvK Number: 42059679
 VAT Number: NL005463712B39

For the purposes of the General Data Protection Regulation (GDPR), we are the data controller of your personal data.

2. Personal Data We Collect

We may collect and process the following personal data:

  • Name
  • Email address
  • Billing details
  • Payment information (processed securely by third-party providers)
  • Account login details
  • Course progress and usage data
  • IP address
  • Browser type and device information
  • Cookies and similar tracking technologies

We do not knowingly collect sensitive personal data unless explicitly required and voluntarily provided by you.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To create and manage your account
  • To provide access to purchased courses and services
  • To process payments and transactions
  • To provide customer support
  • To send transactional emails (e.g. purchase confirmations, account updates)
  • To send marketing emails (only where you have given consent)
  • To improve our website, services, and user experience
  • To prevent fraud, misuse, and ensure platform security

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract performance – to provide purchased products and services
  • Legal obligation – such as tax and accounting requirements
  • Legitimate interest – such as improving services, analytics, and fraud prevention
  • Consent – for marketing communications and non-essential cookies

5. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission, or
  • Transfers to countries that have been granted an adequacy decision by the European Commission

These safeguards ensure your data remains protected in accordance with GDPR standards.

6. Sharing Your Data with Third Parties

We only share your data with trusted third-party service providers where necessary to operate our business:

  • Kajabi – website hosting, course delivery, and account management
  • Mollie – payment processing
  • Analytics providers (if enabled, e.g. Google Analytics)
  • Email marketing or automation tools (if used)

These providers act as data processors and process your data only on our behalf under Data Processing Agreements (DPAs).

We do not sell your personal data.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website, which is hosted on Kajabi, to ensure proper functionality, improve user experience, and analyse website performance.

7.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the website function properly, remember preferences, and understand how users interact with the site.

7.2 Types of Cookies We Use

Essential Cookies (Strictly Necessary)
 These cookies are required for the website to function and cannot be disabled. They are typically set by Kajabi and are used for:

  • Website operation and security
  • User login and authentication
  • Course access and delivery
  • Session management

Without these cookies, the website cannot function properly.

Functional Cookies
 These cookies remember your preferences and improve platform usability, such as maintaining login sessions within Kajabi.

Analytics Cookies
 We may use analytics tools (including Kajabi-integrated tools or third-party services such as Google Analytics, if enabled) to understand how visitors use our website, including page visits, traffic sources, and user behaviour. This helps us improve our content and services.

Marketing and Tracking Cookies (if enabled)
 If marketing tools are used, cookies may be used to track browsing behaviour to measure campaign performance or deliver relevant marketing content.

7.3 Third-Party Cookies

Some cookies may be placed by third-party services integrated with our Kajabi website, including:

  • Kajabi (website hosting and course delivery)
  • Mollie (payment processing)
  • Analytics providers (if enabled)
  • Email marketing or automation tools (if used)

These third parties may process data in accordance with their own privacy policies and applicable Data Processing Agreements.

7.4 Legal Basis and Consent

Where required by law (GDPR and ePrivacy Directive), we request your consent before placing non-essential cookies.

You may accept, reject, or customise your cookie preferences via the cookie banner shown on our website.

7.5 Managing Cookies

You can also manage or delete cookies through your browser settings at any time.

Please note that disabling essential cookies may affect the functionality of the website, including access to courses and account areas hosted on Kajabi.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

9. Your Rights Under GDPR

You have the following rights:

  • Right to access your data
  • Right to rectification of incorrect data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent at any time

Response Time

We will respond to all valid requests within one month, in accordance with GDPR.

If necessary, we may request additional information to verify your identity before processing your request.

To exercise your rights, contact:
 Email: [email protected]

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

11. No Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you or significantly affects you.

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

13. Complaints

If you believe your personal data has been processed unlawfully, you have the right to lodge a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
 https://autoriteitpersoonsgegevens.nl

14. Contact

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: [email protected]